Contact & Support for account, connection, and billing issues
Submit all support requests through the user panel. Keep your issue description, supporting materials, and follow-up replies in one ticket to track progress.
The user panel ticket system is currently the only available contact channel. An email address and Telegram account have not been published, and no external contact links are provided here.
Use tickets for account access, international route connections, order checks, and refund requests. Submit your issue in the panel, then add details and check replies in the same ticket.
Response times depend on the investigation and how complete the information is. There is no fixed response time; check your ticket for updates.
Open the Support Ticket PortalNo support email address has been published. Submit account or order questions, and issues that require attachments, through a ticket so they can be checked against your account details.
Email support is not currently available, and no email response times are provided.
No Telegram contact account has been published. Submit route questions and connection issue reports through a ticket, and refer to replies in the user panel.
Telegram support is not currently available, and no response times are provided for this channel.
Start by describing the issue, then explain when it occurs. Follow up in the same ticket to keep the context together.
Include your platform, the route region and type shown in your client, the destination you’re trying to reach, and the exact error message. Say whether the problem occurs while connecting or only affects certain services after you connect.
If you’ve tried switching routes or reconnecting, include the results. Keep the error message visible in screenshots, but hide passwords, subscription links, and other sensitive information.
Review the connection steps →Include the plan, order status, and what needs to be checked. If you attach a payment screenshot, hide personal information unrelated to the issue. Never share your payment password or full account credentials.
VPNWill offers a 7-day no-questions-asked refund policy. Submit refund requests through a ticket. See the Terms of Service for details; check your ticket for updates and any requests for additional information.
View the Terms of Service →