7-day refund policy
Plans come with a 7-day refund policy. After paying, check how the service works for your needs: whether it imports correctly on your usual devices, whether the selected region suits your destination service, and whether it works on your everyday network. Do not judge every route by a single connection attempt.
To request a refund, sign in to the user panel and submit a support ticket with your request and the relevant order. You can include payment details needed to identify the order; do not share your password or subscription information to explain your request. Follow up and check progress in the ticket.
For full eligibility details, read the Terms of Service. Refund requests and connection troubleshooting are separate matters. If you want help with a connection issue first, describe your device platform, route region and error message in a support ticket before deciding what to do next.
7-day refund policySupport tickets in the user panel